Return Policy
30-Day Replacement & Refund Policy
At LuveLetter, customer satisfaction is our top priority. If there’s an issue with your order, we are here to help. Please read our policy carefully to understand your rights regarding replacements and refunds.
Replacement & Refund Eligibility
We offer a 30-day replacement and refund policy. This means you have 30 days after receiving your item to request either a replacement or a refund, depending on the nature of the issue.
To start a replacement or refund request, please contact us at support@luveletter.com. We will guide you through the process and evaluate your claim based on the conditions outlined below.
Damages, Defects, and Incorrect Items
Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, we will gladly offer either a replacement or a full refund, at your choice. Contact us immediately with a description and photo evidence of the issue, and we will resolve it promptly.
Non-Refundable and Non-Returnable Items
Certain items cannot be returned or refunded unless they are defective, damaged, or incorrect. This includes:
- Custom or personalized products (such as special orders).
- Sale items.
- Gift card purchases.
Please make sure to review these terms carefully on the relevant product pages before completing your purchase.
Personal Preferences (Dislikes)
We do not offer refunds or replacements if you change your mind or dislike the item after receiving it, as long as it is in good condition and matches the description provided. Please ensure you are satisfied with the item before making your purchase, as all sales are final in this regard.
Exchanges
If you need to exchange an item (for instance, if you ordered the wrong size or style), the fastest way to ensure you get what you need is to return the item for a replacement. Once we accept your exchange request, we will process your replacement delivery.
Refunds
Refunds are available for defective, damaged, or incorrect items upon request. Once your refund is approved, we will issue the refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund (typically 10-15 business days).
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@luveletter.com.
Final Sale Items
Please note that all sale items and gift card purchases are final and are not eligible for refunds or replacements, except in cases of defect, damage, or incorrect shipment.